Business Communication Assignment Example | Topics and Well Written Essays - 1500 words

Business Communication - Assignment Example Thank you for your letter dated 20 March, 2013 regarding to the quality issue of kiwi fruits, we regret for the inconvenience caused to you in this regard and thank you for allowing us to examine your issues. We had started taking corrective actions after receiving your earlier phone call. At the time of packing, we cross checked and found that the products were up tothe standard. Also, we are sure that the problem might have occurred during the transit, as we did not receive any issues before that. Please let me know,when is the consignment required by you,after getting the confirmation from your side, we will make the arrangements to deliver the product to you within two days by using the special express delivery methods. In order to avoid causing inconvenience to others, the management has planned to place two containers near the external back door which is to be used as an ashtray and rubbish bin from 15 March, 2013 onwards. Any feedbacks from our staff members are invited on or before 13 March, 2013 in this regard, so it will enable us to consider the facts before implementing them. We observed from your letter that you had purchased Del Mar Cellular Window Shades C1116 on June 2009 as well as onAugust 2009. From your mail, we have understood that you are not unable to locate the invoice for the purchases made on August 2009,on which you are facing the issues. As per the norms of the company, we can only guarantee the services only when you produce the invoice copy. For this, you can either search for the invoice copy in your premises. Else you can obtain the duplicate copy of your purchase by going to Cellini’s store. If you are able to locate the invoice copy, then we can personally guarantee that our warranty services will be free of cost or else our concern person will visit your place and verify for the barcodes which available on the product; if it is ours then we will definitely rectify the